Honda Cars India Limited ("HCIL", "We," "Us" or "Our") is dedicated to providing products and after sales services of the highest quality and standard to its Customers. We value the trust of our Customers for sharing their Information, Data, Personal Information, Sensitive Personal Data/Information (hereinafter collectively referred to as “Data collected or Data”) and strive to maintain the privacy and protection of their Data shared while visiting the Honda Cars India website or www.hondacarindia.com or experiencing booking or buying ecommerce solutions., in accordance with reasonable security practices and procedures under the applicable law, as amended from time to time.
You shall have an option to opt-out and/or withdraw your consent by contacting Honda customer support. You can contact HCIL Customer support to review the Data provided at your end and to ensure that your personal information or Sensitive Personal Data/Information is not inaccurate or deficient. However, HCIL shall not be responsible for authenticity of the Data provided from your end.
The Data is collected from you when you provide details to avail the Services such as test drive, booking/buying a car, car servicing, Registration or account creation on the website or when you update the details, wherever applicable. We may also collect your Data from other sources, including but not limited to the authorized dealers, your insurance broker/ intermediary or insurance companies whom you have contracted, our service providers like HCIL call centers whom you have contacted, company in case of corporate sale, RSA provider, voice command interface/applications.
In case we use certain types of information described above in the way that would enable us to identify you, we will treat such information in the same manner, as it were your Personal Information.
We process your Data for the purposes set out below:
In general, you are required to provide your Data to obtain full Services from us, except in limited instances when we expressly indicate that the collection of certain information is voluntary and its processing is based on your consent (e.g. in connection with user satisfaction surveys). Please note we may not be able to provide you with the full or effective services properly, if you do not provide us with the Data.
Furthermore, we rely on the following legal justifications for the processing of your Data.
Courts and Government Entities: We may disclose your Data to governmental agencies, regulatory authorities or courts and other local, national and foreign authorities in accordance with legal requirements and the applicable law, as amended from time to time.
HCIL is not responsible in any manner for the consequences / impact of the promotions, offers, additional services and other services for the customer / user.
We may transfer your Data outside India. HCIL will take necessary steps for the protection of the Data that is transferred outside India and will ensure that the receiving entity shall have the same reasonable level of data protection that is adhered to by HCIL as provided for under reasonable security practices and procedures under the applicable law, as amended from time to time.
HCIL will create a backup data outside India to store the Data including personal and sensitive personal information of the user. However, financial data shall not be stored outside India.
We use reasonable organizational, technical and administrative measures, to protect your Data from accidental, unlawful, or unauthorized destruction, loss, access, use, alteration, or disclosure under our control. Unfortunately, no data transmission over the Internet or data storage system(s) can be fully secured. We exclude all liability (including negligence) for the consequences of any unauthorized access to, disclosure of, misuse of or loss or corruption of your Data.
HCIL further urges you to follow best and safe security practices in relation to access to the internet so as to avoid any breach of Data happening at your end. HCIL shall not be responsible for any breach and consequential misuse of Data originated at your end.
HCIL cannot guarantee or verify the contents of any externally linked website despite its best efforts. You should therefore note, that if you click on any external links it will be at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links.
If you would like to stop receiving marketing/ sales/ service communications from us, you may inform us via email, telephone and/or in written form by using our below contact information in "How to Contact Us". The changes may not be effective immediately. We will proceed with your request as soon as we can. If you would like to stop receiving marketing / sales/ service communications from us, we will continue to send other information related to important services management to you and you may not cease to receive such information.
Honda is aware of fake emails, popularly called "phishing" emails regarding job advertisements, job offers and competition award notifications. These emails use Honda’s name to pretend they are genuine and exist solely for the purpose of obtaining private information about consumers (e.g. credit card numbers or passwords). These emails have no connection with Honda and Honda does not use these methods for job advertising or competition / award winner activity.
Unfortunately these fake emails are a growing fraud on the Internet. This practice is carried out either by the sending of a bogus email directly to a victim, or by directing them to a website where personal information is requested.
Honda advises that if you receive an email using Honda’s name and asking for personal information or financial information and have concerns about its authenticity, then please treat such emails with extreme caution and do not reveal your personal & financial details
The Data shall be collected & retained by HCIL having its registered office at Plot No. A-1, Sector 40/41, Surajpur – Kasna Road, Greater Noida Industrial Development Area, Distt. Gautam Budh Nagar, Uttar Pradesh – 201 306
We are committed to providing you our best services and look forward to your continued support for the same. In case of any query or concern you can reach us at:
Name of Grievance Officer - Vineet Goel
Email id of Grievance Officer - email@example.com
Honda Cars India Limited Plot No. A, 1,
Sector 40/41, Surajpur Kasna Rd, G.NOIDA,
Gautam Buddha Nagar, Uttar Pradesh - 201306
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